Shipping policy
Shipping Policy
Here at Stunli LLC we are committed to providing you with the best online shopping experience possible. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products purchased from our store. Please look over them closely before placing an order through our website.
1. Processing Time
Order Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Rates and Delivery Estimates
Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. Rates vary depending on the shipping method selected and the destination of the order.
- Estimated Delivery Time:
- Standard Shipping: 5-7 business days
3. Shipping Carriers
We use a variety of shipping carriers, including but not limited to:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can track your order through the carrier’s website or our order tracking page.
5. Shipping Restrictions
- P.O. Boxes: We do not ship to P.O. Boxes. Please provide a physical address for delivery.
6. Shipping Delays
While we strive to ensure timely delivery of your order, shipping delays may occur due to factors beyond our control, such as:
- Weather conditions
- Carrier delays
- Customs processing for international orders
7. Lost or Damaged Packages
Lost Packages: If your package is lost in transit, please contact us within 7 days of the estimated delivery date, and we will work with the carrier to resolve the issue.
Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damage, and we will assist you with a replacement or refund.
8. Return Shipping
For information on returns and exchanges, please refer to our Return Policy.
9. Contact Us
If you have any questions or concerns about our shipping policy, please contact our customer service team at:
Email: hello@stunli.com